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Complaints Procedure

Complaints policy

All complaints are handled fairly and resolved promptly. You can file a complaint by contacting us through our contact form.

Content reporting

If you encounter any content on our website that you believe is illegal or non-consensual, report it promptly via our contact form. We are committed to addressing and resolving complaints concerning illegal or non-consensual content within a maximum of 1 business day. Upon receipt of your complaint, a Customer Support Manager will investigate and ensure the content's removal within the specified timeframe.

Appeal procedure

If you appear in any content without consent, you can request its removal. Contact us via our contact form with the necessary details, including the specific content's URL. Our department will review to confirm consent. If unauthorized, we'll promptly and permanently remove it from the website.

General complaints

For general complaints or account-related queries, contact us through the contact form. Please note, these complaints may take up to 7 business days to resolve.

Billing Support Link

You can contact billing support by this link epoch.com.